Refund & Cancellation Policy

Last updated: 2 September 2026

This policy applies to all paid subscriptions to products offered by DBA SCALE ("dbascale"), including boliqAI and SocietyAI. It forms part of our Terms of Service.

In short. You can cancel at any time and you will not be charged again. If something did not work as described, tell us within 7 days of your first payment and we will refund it in full.

1. Free trial

Most products start with a free trial. No payment method is required to begin a trial, and a trial does not convert into a paid subscription automatically — you choose to start paying. If you do nothing at the end of a trial, the service simply stops.

2. Cancellation

You may cancel a paid subscription at any time by emailing support@dbascale.com or calling +91 82751 00533. Cancellation takes effect at the end of your current billing period. You keep access until that date. We do not charge a cancellation fee and we do not require a notice period.

3. Refunds

First payment — 7 days. If you are not satisfied, write to us within 7 days of your first paid invoice and we will refund that invoice in full, no questions asked.
Service failure. If the service was unavailable or materially not working as described for a sustained period, we will refund the affected period on request, whether or not you are within the 7-day window.
Wrong or duplicate charge. Refunded in full as soon as it is confirmed.
Partial periods. Outside the cases above, we do not refund the unused part of a billing period that has already started. You retain access for the period you paid for.

4. How to request a refund

Email support@dbascale.com from the address associated with your account, or call +91 82751 00533. Tell us the product, the payment date, and what went wrong. We acknowledge every request within one business day.

5. How refunds are paid

Approved refunds are returned to the original payment method used for the transaction. Once approved, we initiate the refund within 3 business days. Depending on your bank or card issuer, the amount typically appears within 5–10 business days. We do not issue cash refunds and we cannot refund to a different account than the one that paid.

6. Third-party charges

Some products depend on charges levied by third parties — for example, WhatsApp conversation charges billed by Meta. Those amounts are set and collected by the third party and are outside our control; we can only refund amounts that were paid to DBA SCALE.

7. Changes to this policy

We may update this policy. Material changes will be reflected by updating the "Last updated" date above, and existing subscribers will be told before the change applies to them.

This page is available in English, Marathi and Hindi. All three say the same thing. If a difference ever appears between the versions, the English version applies.

8. Contact

DBA SCALE — Manmad, Nashik District, Maharashtra 423104, India
Email: support@dbascale.com
Phone: +91 82751 00533
Udyam MSME Registration: UDYAM-MH-23-0423848